The Nash Promise
Our unbreakable commitment to your complete satisfaction
When you choose Nash Facility Solutions, you're not just hiring a service provider—you're gaining a dedicated partner backed by the most comprehensive guarantee in facility management industry.
Your satisfaction is our promise—if we ever fall short, we’ll make it right immediately. No excuses.
Our Sacred Commitments to You
Four pillars of excellence that define every interaction, every service, and every relationship we build
Reliability & Response Excellence
Your facility operations can't wait for unreliable service providers. We understand that your business depends on consistent, predictable facility management that you can count on without question.
Our Guarantee
100% on-time service delivery and 2-hour guaranteed emergency response, 24/7/365.
What You Get:
- Scheduled services arrive within 15-minute windows
- Emergency response team deployed within 2 hours maximum
- Backup teams available for all critical services
- Real-time service tracking and updates
- Proactive scheduling with advance confirmations
- Holiday and weekend emergency coverage included
Quality & Consistency Assurance
Inconsistent quality costs you time, money, and reputation. Our rigorous quality standards ensure that every service meets or exceeds your expectations, creating environments that impress your clients and employees.
Our Guarantee
100% satisfaction on every service with comprehensive quality audits and immediate correction of any issues.
What You Get:
- Certified technicians with ongoing training requirements
- Standardized procedures for consistent results
- Quality audits on 100% of services performed
- Client feedback system with immediate response
- Performance metrics tracking and reporting
- Continuous improvement based on your feedback
Communication & Transparency
Poor communication creates uncertainty and frustration. We believe you deserve complete transparency about what we're doing, when we're doing it, and how we're performing for your facility.
Our Guarantee
Dedicated account management with transparent reporting and open communication channels always available.
What You Get:
- Dedicated account manager as your single point of contact
- Monthly performance reports with detailed metrics
- Real-time service updates and completion confirmations
- Direct access to management team when needed
- Quarterly business reviews to ensure satisfaction
- 24/7 communication channels for urgent needs
Value & Pricing Integrity
Hidden costs and surprise charges damage trust and budgets. Our transparent pricing model ensures you always know exactly what you're paying for and receive exceptional value for every dollar invested.
Our Guarantee
Fixed pricing with no hidden fees, surprise charges, or cost increases without 90-day advance notice.
What You Get:
- Detailed service agreements with transparent pricing
- No hidden fees or surprise charges ever
- Cost-saving recommendations to optimize your budget
- Advance notice for any pricing changes (90+ days)
- Value-added services at no additional cost
- Regular pricing reviews to ensure competitive rates
How We Deliver on Our Promises
Our proven 4-step methodology ensures every promise becomes reality through systematic execution and continuous accountability
Comprehensive Assessment
We begin every relationship with a thorough understanding of your facility, your needs, and your expectations.
- Complete facility audit and needs assessment
- Stakeholder interviews to understand priorities
- Current service evaluation and gap analysis
- Custom service plan development
- Budget optimization recommendations
Strategic Implementation
Your custom service plan is deployed with precision, backed by certified teams and proven procedures.
- Certified team assignment and introductions
- Service schedule optimization for minimal disruption
- Quality benchmarks establishment
- Communication protocols setup
- Emergency response plan activation
Continuous Monitoring
We actively monitor every aspect of our service delivery to ensure promises are kept and standards maintained.
- Real-time service tracking and quality audits
- Regular client feedback collection and analysis
- Performance metrics monitoring and reporting
- Proactive issue identification and resolution
- Continuous team training and development
Promise Accountability
When we fall short of any promise, we take immediate action to make it right and prevent future occurrences.
- Immediate response to any service shortfalls
- Root cause analysis for all issues
- Service credits or free re-work as appropriate
- Process improvements to prevent recurrence
- Regular promise fulfillment reviews
Complete Protection & Peace of Mind
Comprehensive coverage that protects your business, your property, and your people
Comprehensive Insurance Coverage
Full liability protection with coverage limits that exceed industry standards, ensuring your business is completely protected.
$4 Million Umbrella | $2 Million Workers' Compensation | $2 Million General Liability | $1 Million Professional Liability
Bonding & Financial Security
All team members are bonded and background-checked, with financial guarantees that protect against theft or damage.
$100,000 Employee Dishonesty Bond | Comprehensive Background Checks | Financial Responsibility Guarantee
Regulatory Compliance
Full compliance with all federal, state, and local regulations, including OSHA, EPA, and industry-specific requirements.
OSHA Compliance | EPA Regulations | Industry Certifications | Regular Compliance Audits
Team Certification & Training
Every team member is certified, trained, and continuously educated to maintain the highest professional standards.
Industry Certifications | Ongoing Training Programs | Safety Protocol Compliance | Professional Development
What Happens If We Don't Deliver?
Accountability means taking responsibility when we fall short. Here's exactly what happens if we don't meet our promises, and how we make it right immediately.
Immediate Service Credit
Automatic service credit applied to your next invoice equal to the value of the missed service, plus 25% additional credit for the inconvenience.
Free Re-work Guarantee
Complete re-performance of any unsatisfactory service at no charge, performed within 24 hours of notification, with supervisory oversight.
Direct Executive Response
Personal call from our executive team within 4 hours to address the issue, implement corrections, and ensure your complete satisfaction.
Promises Delivered, Results Measured
Our track record speaks louder than words—see how we consistently deliver on The Nash Promise
Promises kept, commitments honored
Faster than our 2-hour guarantee
Businesses trusting our promise
Rare occasions we need to make it right
Experience The Nash Promise
More than a guarantee—it's a partnership built on trust
When you choose Nash Facility Solutions, you're choosing a partner who stands behind every promise with actions, not just words. Experience the peace of mind that comes with a guarantee you can trust.
Peace of Mind
Sleep better knowing your facility is in hands you can trust, backed by guarantees that actually mean something.
Predictable Excellence
Consistent, reliable service that helps your business run smoothly without facility management surprises.
True Partnership
A dedicated team that knows your facility intimately and takes personal responsibility for your success.
Ready to Experience Facility Management You Can Trust?
Join hundreds of businesses who rely on The Nash Promise for facility management that exceeds expectations. Your satisfaction is guaranteed—experience the difference today.