Terms of Service & Privacy Policy
Transparency & Protection You Can Trust
We believe in complete transparency and protecting your rights. These terms outline our commitment to professional service delivery and your privacy protection.
Terms of Service
These terms govern your use of Nash Facility Solutions services. Please read them carefully.
By engaging Nash Facility Solutions ("Company," "we," "us," or "our") for any services, you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Nash Facility Solutions.
If you do not agree to these Terms, you may not use our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.
Continued use of our services after any modifications constitutes acceptance of the revised Terms.
Nash Facility Solutions provides comprehensive facility maintenance and janitorial services including but not limited to commercial cleaning, handyman services, maintenance, and specialized facility solutions.
All services are provided in accordance with industry standards and best practices. Service specifications, schedules, and requirements will be detailed in individual service agreements or work orders.
Service Standards
All services are performed by trained, insured, and bonded professionals.
We maintain comprehensive general liability insurance with minimum coverage of $2,000,000.
Our team follows strict safety protocols and OSHA compliance standards.
Quality control inspections are conducted to ensure service excellence.
Service Modifications
Service modifications require written approval from both parties.
Emergency service requests may be accommodated subject to availability and additional charges.
Scope changes during service delivery will be documented and may incur additional fees.
Payment terms are Net 30 days from invoice date unless otherwise specified in your service agreement.
Invoices are delivered electronically unless paper invoices are specifically requested.
Late payments are subject to a 1.5% monthly finance charge on outstanding balances.
Accepted Payment Methods
ACH/Bank transfers (preferred method)
Business checks made payable to Nash Facility Solutions
Credit cards (processing fees may apply)
Electronic payment systems as approved
Billing Disputes
Billing disputes must be reported within 30 days of invoice date.
Disputed amounts will be investigated and resolved within 15 business days.
Undisputed portions of invoices remain due according to normal payment terms.
Regular service cancellations require 48-hour advance notice to avoid charges.
Emergency or same-day cancellations may incur a 50% service charge.
Contract termination requires 30-day written notice unless otherwise specified.
Scheduling Changes
Schedule modifications should be requested at least 24 hours in advance.
We will accommodate changes subject to team availability and routing efficiency.
Repeated last-minute changes may result in schedule prioritization adjustments.
Service Suspension
Services may be suspended for non-payment after 45 days past due.
We reserve the right to suspend services for safety concerns or contract violations.
Clients may temporarily suspend services with 7-day advance notice.
Nash Facility Solutions maintains comprehensive general liability insurance, workers' compensation, and bonding coverage for your protection.
Our liability is limited to the direct cost of services provided unless otherwise specified in writing.
We are not liable for pre-existing conditions, normal wear and tear, or damage resulting from improper facility maintenance.
Insurance Coverage
General Liability: $2,000,000 per occurrence, $4,000,000 aggregate
Workers' Compensation: Full coverage for all employees
Professional Liability: $1,000,000 per claim
Fidelity/Dishonesty Bond: $100,000 per occurrence
Damage Claims
All damage claims must be reported within 24 hours of discovery.
Claims will be investigated promptly and resolved through our insurance carriers.
We are not responsible for damage caused by pre-existing conditions or client negligence.
Maximum liability is limited to the replacement cost of damaged items.
Clients are responsible for providing secure and safe access to all service areas.
Any security codes, keys, or access credentials provided will be securely maintained.
We require immediate notification of any security breaches or access changes.
Security Protocols
All team members undergo background checks and security training.
Access credentials are provided only to assigned team members.
Security systems will be armed/disarmed according to client instructions.
Any security incidents will be immediately reported to client and authorities.
Key Management
Keys are stored in secure, monitored facilities.
Key access is logged and tracked for all team members.
Lost or stolen keys will be immediately reported and replaced.
Key return is required upon service termination.
We guarantee satisfaction with all services performed according to agreed specifications.
Quality control inspections are conducted regularly to maintain service standards.
Any service deficiencies will be corrected at no additional charge when reported within 24 hours.
Service Standards
All work is performed according to industry best practices.
Team members receive ongoing training and certification.
Equipment and supplies meet or exceed industry standards.
Performance metrics are tracked and reviewed monthly.
Corrective Actions
Service issues will be addressed within 24 hours of notification.
Repeat corrections will be performed at no additional charge.
Chronic service issues may result in team reassignment or process improvements.
Emergency services are available 24/7 for urgent facility issues requiring immediate attention.
Emergency rates apply to after-hours, weekend, and holiday service calls.
Response time for emergencies is typically within 2-4 hours depending on location and nature of emergency.
Emergency Response
Water damage mitigation and cleanup services
Biohazard and infectious waste cleanup
Storm damage and debris removal
Security-related cleanup and restoration
Emergency Billing
Emergency services are billed at premium rates.
Minimum charges may apply for emergency calls.
Emergency work authorizations may be obtained verbally with written confirmation to follow.
We maintain strict confidentiality regarding all client information, business operations, and proprietary data.
All team members sign confidentiality agreements and undergo security training.
Client data is protected according to applicable privacy laws and industry standards.
Information Security
Physical documents are secured and disposed of properly.
Digital information is encrypted and access-controlled.
Client proprietary information is never shared with third parties.
Data retention policies comply with legal requirements.
Any disputes arising from these Terms or our services will be resolved through binding arbitration in Davidson County, Tennessee.
These Terms are governed by the laws of the State of Tennessee, without regard to conflict of laws principles.
Both parties agree to attempt resolution through mediation before pursuing arbitration.
Our services primarily operate in Tennessee and the Southeast region, and these Terms reflect applicable state and local requirements.
Arbitration Process
Arbitration will be conducted under the rules of the American Arbitration Association.
The arbitration will take place in Nashville, Davidson County, Tennessee.
Each party will bear their own costs unless otherwise awarded by the arbitrator.
Tennessee state law will govern the interpretation and enforcement of any arbitration decision.
Limitation of Actions
Any claims must be brought within one year of the occurrence giving rise to the claim.
Consequential, incidental, and punitive damages are excluded to the extent permitted by Tennessee law.
Liability is limited to the total amount paid for services in the preceding 12 months.
These limitations apply regardless of the legal theory upon which any claim may be based.
Regional Expansion
As we expand services to other Southeast states, additional local law requirements may apply.
Clients will be notified of any jurisdiction-specific terms that may affect their service agreements.
Federal law will govern any interstate commerce aspects of our services.
Local licensing and regulatory requirements will be met in all service areas.
Our website (nashfacilitysolutions.com) provides information about our services and allows you to submit quote requests and vendor applications through online forms.
While we do not currently require user account creation for most services, we may implement vendor management systems and client portals in the future.
By using our website and submitting forms, you agree to provide accurate and truthful information.
Form Submissions
Quote request forms and vendor applications must contain accurate information.
Submitted information will be used to evaluate your request and communicate with you.
False or misleading information may result in rejection of applications or service requests.
Form data is transmitted securely and stored according to our privacy policy.
Future Vendor Portal
We may implement a vendor management system requiring account creation and login credentials.
Vendor portal access will be subject to additional terms and approval processes.
Vendors will be responsible for maintaining account security and updating information.
Portal features may include document sharing, work order management, and communication tools.
Website Usage
Our website is intended for legitimate business purposes only.
You may not attempt to disrupt website functionality or access unauthorized areas.
Automated data collection or scraping of website content is prohibited.
We reserve the right to block access for misuse or suspicious activity.
Email is our primary method of business communication, including quote responses, service updates, newsletters, and vendor communications.
By providing your email address, you consent to receive business-related communications from Nash Facility Solutions.
Marketing emails will include clear unsubscribe options and we will honor opt-out requests promptly.
Types of Email Communications
Transactional emails: quotes, invoices, service confirmations, and business correspondence
Service notifications: schedule changes, emergency alerts, and important updates
Marketing communications: newsletters, service promotions, and company updates
Vendor communications: application updates, work assignments, and vendor-specific information
Email Preferences
You may unsubscribe from marketing emails using the unsubscribe link in each message.
Transactional and service-related emails are necessary for business operations and cannot be opted out.
Contact info@nashfacilitysolutions.com to update your email preferences or address.
We comply with CAN-SPAM Act requirements for all commercial communications.
Email Security
We use industry-standard encryption for email communications containing sensitive information.
Email delivery cannot be guaranteed due to spam filters and technical issues.
Confidential information may require secure document sharing methods.
Report any suspicious emails claiming to be from Nash Facility Solutions immediately.
Nash Facility Solutions maintains relationships with qualified vendors to support our service delivery across Tennessee and the Southeast region.
Vendor applications are reviewed based on qualifications, licensing, insurance, and business compatibility.
Approved vendors may be granted access to future vendor management systems and work order platforms.
Application Process
Vendor applications must include accurate business information, licensing, and insurance documentation.
All vendors must meet minimum insurance requirements and maintain current licenses.
Background checks and reference verification may be required for approval.
Application approval does not guarantee work assignments or exclusivity.
Vendor Requirements
Maintain all required business licenses and permits in jurisdictions where services are provided.
Carry minimum insurance coverage as specified in vendor agreements.
Comply with all safety protocols and quality standards established by Nash Facility Solutions.
Provide timely updates on business status, insurance changes, and contact information.
Future Vendor Systems
Approved vendors may be granted access to digital work order and communication systems.
Vendor portal access requires secure login credentials and agreement to additional terms.
System access may be suspended or terminated for non-compliance or performance issues.
Vendors are responsible for data security when using Nash Facility Solutions systems.
Our website uses Google Analytics to understand website usage and improve our services.
We may implement additional tracking technologies and cookies in the future to enhance website functionality.
These technologies help us improve user experience, measure website performance, and provide better services.
Current Analytics
Google Analytics collects anonymous usage data about website visits and interactions.
Analytics data helps us understand which services are most relevant to visitors.
No personally identifiable information is shared with Google Analytics.
You can opt-out of Google Analytics tracking using browser extensions or settings.
Future Technologies
We may implement cookies to remember your preferences and improve website functionality.
Additional analytics tools may be added to better understand customer needs.
Any new tracking technologies will be disclosed in updated privacy policies.
You will have control over optional tracking features through browser settings.
Data Usage
Website analytics data is used solely for business improvement and service enhancement.
Aggregated data may be used to identify trends and optimize our service offerings.
Individual browsing behavior is not tracked or stored for personal identification.
Analytics data is retained according to platform defaults and business needs.
Questions About Our Terms or Privacy?
We're here to help you understand our policies and protect your rights. Contact us anytime with questions or concerns.
Ready to Experience Professional Facility Services?
Join hundreds of satisfied clients across Tennessee and the Southeast who trust Nash Facility Solutions for reliable, professional facility maintenance and janitorial services.